BILLING POLICY

Prorate


Upon activation of service, your first billing will be prorated. Prorate is calculated from the date of activation through the end of the current month plus your selected billing cycle.


Invoice Generation


We generate invoices on the 1st day of the month.


Due Date


Credit Card and PayPal: Payment is due on the 3rd day from the invoice generation date.


Check and Money Order: Payment is due on the 10th day from the invoice generation date.



Accepted Payment Types


Credit Cards


We accept payment by credit card, including VISA, MasterCard, Discover and American Express. If you chose to pay by credit card, you authorize Kionic to automatically charge your credit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account or until you notify us of a billing change request.


Checks/Money Orders


If you chose to pay your invoice by check, you have up to 10 days after the date of the invoice for us to receive payment. If mail from your area takes a long time to be delivered, you may want to place your payment into the mail enough in advance to ensure payment will be received. Check should be made payable to KIONIC INC and mail to

Kionic Inc.
Attn: Billing Department
1801 Wynkoop ST, Suite 707
Denver CO 80202

PayPal


If you chose to pay your invoice by PayPal, please send your payment via PayPal to billing@kionic.com.


Past Due


Accounts that are ten (10) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.


Automatic Account Renewal


In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. Domain name registrations and secure certificates also renew automatically, due to provider restrictions refunds for these services can only be issued within 7 days after a renewal has been processed. If you wish to cancel your service before renewal, please refer to the Cancellation section below.


Statements


Kionic does not mail paper invoices or statements. Statements can be viewed and printed at any time through our billing interface at https://kionic.com/billing/.


Cancellation Information


Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Kionic's Customer Service Team, Monday through Friday, 9:00 A.M. to 5:00 P.M. Central Time, at (1-316-768-4039). Kionic's customer service representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 90 days of service.


Cancellation requests must be received by Kionic a minimum of thirty (30) days prior to the end of your Billing Cycle for Dedicated Server Plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations become effective on the day processed by Kionic. Kionic is unable to cancel your account effective for a future date. Kionic will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Kionic as soon as possible.


Kionic does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Kionic's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Kionic reserves the right to cancel any account, at any time, without notice, for any reason Kionic considers appropriate.


90-Day Money Back Guarantee


Each of Kionic's shared hosting plans carries a 90-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 90 days, you will be given a full refund of the fees paid in advance upon plan cancellation. The following services do not qualify for the 90 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; and overage fees.


Refund Policy


Kionic does not offer refunds for services after the initial ninety (90) days of service (a prepayment is a commitment).


Transfer of Account Ownership


In the event that you transfer the ownership of any or all of your accounts at Kionic over to a different person or Company, any and all outstanding balances on the account are the responsibility of the original account owner. If there are no outstanding balances on the account, the new account owner will be responsible for all future one time and recurring charges. No prorating of charges will be allowed during the transfer process.


Credit Card Disputes/Chargebacks


Kionic has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Kionic's discretion. A charge of $50.00 per chargeback will be assessed to all accounts that receive a chargeback.


Billing/Price Changes


Kionic's policies and prices are subject to change. In case of a price change, we will notify you at least 30 days in advance and any price changes become effective in the next billing cycle.



Last revision: November 03 2005



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